For over 14 years, Dylan has been a sanctuary of rest and relaxation in Dublin City, and it will be again soon. In these unprecedented times, taking care of our Dylan family, guests and suppliers has become our number one priority. We look forward to welcoming you all back as we reopen our doors from the 3rd of July. 
 
 

Wellness Statement

Below you will find information about some changes you can expect when you arrive and during your stay at the hotel. We are available to assist you with any questions or concerns you may have so please feel free to contact the hotel if you would like to talk through anything with a member of our team.

These adjustments have been made to ensure a safe and comfortable experience for our guests and our team.

General Property Information

The property has been deep cleaned and sanitised. We are maintaining a schedule of multiple sanitation cleanings daily, with a particular focus on the high traffic touch points to ensure safe and comfortable environments for our guests and team.

  •  Hand sanitiser stations are located throughout the property, and we have added hand sanitising wipes / anti bacterial hand soap to each room for guests’ personal use.
  •  Disposable masks are available upon request at the front desk. 

The health of our team members is being carefully monitored daily. Any team member that has any reason to believe they may have been exposed to COVID -19 or the flu, or are showing symptoms of either, is sent home immediately and is directly referred to our trained occupational health professional for assessment. 

 

Arrival and Departures
  • Dylan is offering all guests the choice of either advance online contactless check-in or the traditional check in upon arrival to the hotel. 
  • You can access your bedroom via your mobile phone through our keyless entry technology or with a traditional bedroom key.
  • We will gather more pre-arrival information in order to facilitate an expedited check-in process and reduce contact with our Reception Team. 
  • The Guest Services team may be reached by phone at any time for additional assistance.
  • Guests will receive a final bill via their in-room television and email prior to departure to facilitate an expedited check-out process. 

 

Housekeeping

The hardworking housekeeping team receive updated training on the new Covid-19 hotel protocols for disinfecting and sanitising guest rooms to the highest standards.  Prior to your arrival your bed-room will be cleaned and finished with a full sanitisation with a particular focus on the high touch points within the room. 

We want to provide you the highest level of service and attention, but we understand if you prefer to limit our team members entering your room. To accommodate personal preferences, we are offering options for Housekeeping services:

• Daily Service: The classic Dylan standard, for those guests who prefer a daily make up service.

• Limited Service: Our team will access your room once daily to empty your bins and restock your amenities.

• Stock Up Service: We understand some of you may not want to share your space with others once you arrive, so we will stock up your room appropriately for your entire stay. Any additional requests can be serviced by the Guest Services Team with prior arrangement. 

We have removed some of the decorative items in the guest rooms to maximise the sanitation level in the room. 

In order to ensure your safety and comfort, our team will be wearing protective equipment while providing their services. 

 

Dining

To ensure a pleasant and safe dining experience, table spacing has been adjusted to allow for two meters between tables. Guests will be seated at every other table for tables that cannot be moved, to comply with social distancing measures. 

While we are always diligent in maintaining the highest cleaning & sanitation procedures, surfaces and menus will be sanitised with increased regularity and management oversight. 

The breakfast buffet has been replaced with a full a la carte breakfast service

The hotel has a choice of two all-weather heated outdoor terraces for dining and drinks

In room dining and drinks will be available to all guests who do not wish to enjoy the dining spaces

 

Some Frequently Asked Questions

What is your policy if I need to cancel my reservation with you last minute? 

For individual bookings we have amended our cancellation policy for all reservations to be fully changeable or refundable up to 24 hours in advance of your stay. We will deal with each reservations on a case-by-case basis. We would encourage you to get in touch with us as soon as you wish to make a change to your current reservation by either emailing us at reservations@dylan.ie or calling us at the hotel on +353 1 6603000

What extra precautions are your taking in the hotel to ensure a sanitary environment? 

We have increased the cleaning and disinfecting schedules across all areas of the hotel with a particular focus on the high touch points and hard surfaces such as door handles

We have increased hand sanitiser stations across the hotel

We have installed advisory signage through out the hotel

We have installed discrete screens across both the reception desk and spa desk 

We are actively training all our staff in the increased hygiene and sanitisation standards in line with the hotel’s updated cleaning policies 

We have reduced the capacity of the hotel in line with social distancing guidelines

We are issuing all guests with a pre-arrival email to ensure we have the accurate information to deal with all your needs and control the operation of the hotel

We have put control measures in place for reservations in the food and beverage areas to ensure control of service

 

How do I know the hotel staff are healthy? 

The hotel’s Human Resource team will be liaising with all team members in advance of their return to work. A questionnaire will be issued to all staff members to ensure that the hotel can deal with any issues that may give rise to any cause for concern. All staff members will be temperature checked upon arriving for work. Social distancing policies will be implemented Back of House as well as Front of House in the hotel. The team will be fully trained on the hotel’s COVID-19 policies. A COVID-19 liaison team will be put in place to monitor the situation on an ongoing basis. The hotel has an active policy in place to ensure that any staff member who becomes symptomatic during their time in work is immediately taken into isolation with the appropriate PPE (along with the team members dealing with the individual) and receives the correct immediate medical attention. 

 

What will happen if I become symptomatic during my stay?

The entire front desk team and management have received training on the hotel’s protocols should any guest become symptomatic during their stay. The hotel has fully prepared for this eventuality. It has a number of doctors on call and these contact details will be provided should they be required. 

 

Are any outlets closed or services limited at the hotel? 

The hotel will re-open in full, however access to the fitness room will not be available for the foreseeable future. 

 

 

 

 

 
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